1. General Overview
This Refund Policy outlines the terms under which refunds may be issued for purchases made directly through the MOVETOZ platform, including premium subscriptions and concierge service fees.
2. Subscription Services
For recurring subscription plans (e.g., PLUS or PREMIUM), you may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. We do not provide prorated refunds for partially unused subscription periods unless legally required.
3. Concierge and Consulting Fees
Fees paid for personalized Concierge services or strategic relocation consulting are generally non-refundable once the service has commenced, as these involve immediate dedication of human resources and expertise.
4. Third-Party Services
MOVETOZ acts as a matching platform for various third-party services (e.g., moving companies, cleaning services). Any payments made directly to these third-party providers are subject to the specific refund policies of those providers. MOVETOZ cannot issue refunds for services rendered by third parties.
5. Disputed Transactions
If you believe a charge was made in error, please contact our support team before filing a dispute with your payment provider so we can investigate and resolve the issue directly.
6. Contact
To request a refund or inquire about a charge, please contact:
support@domain